Reference

Browse Our Privacy Policy Before You Open an Account

We want you to know exactly what happens with your information the moment you interact with dewacair. This page covers what we collect, why we collect it, how long we keep it, and the choices you have over your own data — whether you…

Account Data ProtectionE-Wallet PrivacyCookie TransparencyData Access RightsRetention Clarity

Browse the Lobby Read FAQ

Explore How dewacair Handles Personal Information

dewacair Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we ask for basic identity details — your name, email, phone number, and payment method preference. This information lets us verify your identity, process transactions through DANA, OVO, or GoPay, and keep your account secure against unauthorised access. We do not

1
sell or rent your personal data to third parties for their own marketing. Any sharing is limited to payment processors needed to complete your deposits and withdrawals, fraud-prevention partners, and where required by applicable law in eligible regions. Your transaction history — amounts, timestamps, wallet used
2
— is stored in encrypted form. We retain this data for as long as your account is active plus any period local law requires us to keep financial records. After that window closes, records are anonymised or deleted. Cookies and similar tracking technologies help us remember
3
your preferences, keep you logged in on mobile, and understand which parts of the lobby you visit most. You can adjust cookie settings in your browser at any time; clearing them simply means you will need to log in again. If you access the platform from
4
Bekasi or anywhere else in Indonesia, the same privacy standards apply uniformly. We update this policy when our practices change and notify you via the email on file. Availability of services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Open a Channel if You Have Data Questions

Reach our privacy team through any of the paths below. Whether you want a copy of your stored data, need to correct something, or wish to request deletion, these are the fastest ways to get a response.

Live Chat Tap the chat icon inside your account dashboard. Ask specifically about data requests and the agent will route you to the privacy queue. Available around the clock, response usually comes within the same session while you wait.

Email Request Send a message to the support email listed in your account settings. Use the subject line 'Data Request' so it gets flagged correctly. Include the email and phone number tied to your account for faster identity confirmation.

Account Settings Panel Inside your profile, open the privacy section. You can download a summary of stored data, toggle marketing communications on or off, and submit a formal deletion request — all without needing to contact an agent directly.

DATA HANDLING PRACTICES

Switch to This Section for Security and Retention Details

We handle your information with specific, practical measures — not vague promises. Below are the six areas that define how your data moves through our systems, who touches it, and how you stay in control throughout the process.

Encryption at Rest

All personal and financial records sit behind encryption layers while stored on our servers. Even if a storage device were physically removed, the data would be unreadable without the decryption keys held separately.

Cookie Scope

We use session cookies to keep you logged in across pages and analytics cookies to see aggregate traffic patterns. No cookie stores your full payment details. You can clear cookies anytime through your browser without losing account data.

Account Security

Your login is protected by a PIN or OTP sent to your registered phone number. If someone attempts access from a new device, we send a verification prompt before any action can proceed on the account.

Retention Windows

Active account data stays as long as you use the platform. If you close your account, personal identifiers are removed within the retention window local regulation requires — after that, records are anonymised for aggregate reporting only.

Third-Party Limits

Payment processors like DANA, OVO, and GoPay receive only the minimum data needed to complete a transaction. We do not pass browsing behaviour, game preferences, or chat logs to any external party for marketing purposes.

Change Requests

You can ask us to correct inaccurate information, restrict processing, or delete your account entirely. Submit through live chat or the account settings panel, and we aim to action the request within a reasonable timeframe after verifying identity.

Check These Common Questions About Your Data Rights

Below are the questions we hear most often about how personal information is managed on our platform. Each answer focuses on what you can actually do — not legal jargon.

We collect your name, email address, phone number, and preferred payment method. If you deposit via DANA, OVO, or GoPay, we also store a transaction reference so both sides can reconcile the payment if something goes wrong.

No. We do not sell, rent, or trade your personal information with third-party advertisers. The only external parties that receive limited data are payment processors and fraud-prevention services, strictly to complete or protect your transactions.

Open your account settings, go to the privacy section, and tap the data export option. You will receive a file containing your profile details, transaction history, and login records. The export is generated within a short window after the request.

Personal identifiers like your name and email are scheduled for deletion once the locally required retention window ends. Transaction records are anonymised for aggregate reporting, meaning they can no longer be linked back to you as an individual.

Your e-wallet account number is never stored in full on our servers. We keep only a tokenised reference that lets us match deposits. The actual payment flow happens inside the DANA or OVO app on your device, secured by your own PIN.

Yes. Inside account settings, toggle off the marketing communication switch. You will still receive essential messages — transaction confirmations, security alerts, and policy change notices — but promotional content stops immediately.

We use session cookies to keep you logged in and analytics cookies to understand traffic patterns in aggregate. You can block or clear cookies through your browser settings at any time. Doing so may log you out but will not erase account data.

Reach the privacy team through live chat or the support email in your account settings. Mention unauthorised access in your message so it gets escalated. We will freeze account actions, verify identity, and walk you through next steps.

After you submit a deletion request and we confirm your identity, the process begins promptly. Personal identifiers are removed within the retention period required by applicable local law, and you receive a confirmation once complete.

Yes. Whether you log in from Bekasi, Palembang, or anywhere else in eligible regions, the same data handling standards apply. Location within Indonesia does not change how we collect, store, or protect your information.

Browse Our Privacy Policy Before You Open an Account

Open a Channel if You Have Data Questions

Switch to This Section for Security and Retention Details

Encryption at Rest

Cookie Scope

Account Security

Retention Windows

Third-Party Limits

Change Requests

Check These Common Questions About Your Data Rights

01 What personal data does dewacair collect when I create an account?

02 Does dewacair share my data with advertisers or marketing companies?

03 How can I download a copy of the data you hold about me?

04 What happens to my data if I close my account?

05 How does the platform protect my payment information when I use DANA or OVO?

06 Can I opt out of marketing emails without deleting my account?

07 Does dewacair use cookies, and can I control them?

08 Who do I contact if I believe my data has been accessed without permission?

09 How long does it take to process a data deletion request?

10 Does this privacy policy apply equally if I access from different cities in Indonesia?

Related pages