Reference

Browse Our Legal Framework Before You Start

We lay out how dewacair handles your personal data, what cookies we use, and how your account rights work under applicable local law. Everything here applies to the platform as accessed from eligible regions where local law permits.

Data HandlingCookie UsageAccount RightsRegional EligibilityContact Paths
dewacair Browse Our Legal Framework Before You Start
HOW WE HANDLE DATA

Explore How We Protect Your Information

Knowing what happens behind the scenes matters. Below we break down six areas of our data and policy practice so you can see exactly how your information moves through our systems, who touches it, and what controls you have.

Data Encryption

All personal and payment data travels over encrypted connections. Storage uses modern encryption standards so that even in the unlikely event of a breach, raw data remains unreadable without the corresponding decryption keys held separately.

Cookie Management

We use session cookies and preference cookies. Session cookies expire when you close your browser. Preference cookies last longer to remember your lobby layout. You control both through browser settings — clearing them resets your session.

Account Security

Your account is protected by password plus OTP verification sent to your registered phone or email. If you access from a new device, we trigger an additional verification step before granting full lobby access to prevent unauthorized entry.

Data Retention

We keep your data only while your account stays active. After you request closure, we retain records for the minimum period local obligations require, then permanently delete them. You can ask for a timeline through the legal desk.

Who to Contact

For any data concern — access, correction, deletion, portability — reach the legal desk via live chat or email. Identify yourself with your registered username and linked DANA, OVO or GoPay identifier so we can verify ownership quickly.

Requesting Changes

Submit change requests through the in-app Legal & Data section or via email. We acknowledge within a reasonable window and process eligible requests as quickly as verification allows. Complex requests may require additional identity confirmation steps.

POLICY CONTACT PATHS

Reach Us When You Have a Legal Query

We keep dedicated channels open for legal and data-related questions. You do not need to navigate the general support queue — these paths connect you directly to the team that handles policy matters, account data requests, and eligibility questions.

Live Chat — Legal Desk Open live chat from any page, select the legal or data category, and an agent familiar with policy queries will respond.
Email — Data Requests Send structured requests to our dedicated data email channel. Use the subject line format 'Data Request — [your username]' so the team can route it without delay. Expect a confirmation reply acknowledging receipt.
In-App Account Menu Inside your account settings you will find a 'Legal & Data' section. From there you can download a copy of the data we hold, submit a deletion request, or update your consent preferences without contacting support separately.

Check Common Questions About Our Legal Policies

Below are the questions we receive most often about data, rights, eligibility, and how to exercise control over your account information. Each answer is kept concise so you get clarity fast.

We collect your name, email, phone number, payment identifier for DANA, OVO or GoPay, device type, and IP address. This is the minimum needed to verify identity, process transactions, and maintain account security.

Yes. Go to your account settings, open the Legal & Data section, and tap 'Download My Data.' We compile a file covering profile details, transaction history, and session logs, then send it to your registered email.

Submit a deletion request through the in-app Legal & Data menu or email the legal desk with your username. After identity verification, we remove personal data within the retention period required by applicable obligations.

Access depends on local law and is available where local law permits. If regulations in your region change, we notify you via your registered contact method and explain next steps for your balance and stored data.

We use session cookies for login persistence and preference cookies for lobby layout memory. You can disable either through your browser settings, but turning off session cookies means you will need to log in each visit.

Payment data is encrypted end-to-end. We do not store your full e-wallet credentials — only a tokenized reference that allows transaction matching. The actual funds transfer happens within the DANA or OVO secure environment.

Inactive accounts retain data for the period local obligations require. After that window, we send a notification offering reactivation. If you do not respond, data is scheduled for permanent deletion per our retention policy.

Reach the legal desk via live chat or email immediately. Provide your username and describe the concern. We investigate and respond with findings, corrective steps taken, and any further rights you can exercise.

We do not sell personal data. Limited sharing occurs only with payment processors like DANA, OVO, GoPay for transaction completion and with security providers for fraud prevention — both under strict data-processing agreements.

Yes. Open your account settings, navigate to the Legal & Data section, and toggle off marketing consent. Your account stays active and fully functional — only promotional messages stop. You can re-enable anytime.